/ticket close ✏️

Closes the current ticket, transitioning it from the Open state to the Closed state. This command must be run within a ticket channel.

When a ticket is closed:

• The ticket creator loses access to the channel (VIEW_CHANNEL permission removed)

• Support staff and additional roles maintain access

• The channel is moved to the configured closed category (if closedCategories is set)

• The channel is renamed according to closedChannelName template (if configured)

• A transcript is generated and delivered based on closeTranscriptTarget setting

• An "Open" button is added to the ticket, allowing support staff to reopen it if needed

If the ticket panel has closeConfirmation enabled, you will be prompted to confirm the closure before it takes effect.

If the ticket panel isn't closeable, the ticket will be deleted instead.

This command takes no arguments. It operates on the current channel, which must be a ticket channel.

• Only the ticket creator or members with support/additional roles (as well as administrators) can close a ticket.

• Closed tickets can be reopened by support staff using the "Open" button that appears in the channel.

• Transcript delivery depends on the closeTranscriptTarget configuration:

  • None - No transcript generated

  • User - Transcript sent to the ticket creator via DM

  • TranscriptChannel - Transcript posted in the configured transcript channel

  • Both - Transcript sent to both user and channel